Refund Policy for Apricot Lane
Last Updated: October 9, 2026
Thank you for shopping at Apricot Lane. We want you to feel confident and satisfied with every purchase. Please read our Refund Policy carefully to understand the terms and conditions for returns, refunds, and exchanges.
1. Returns
We accept return requests within 7 days of receiving your order, subject to the conditions outlined in this policy.
To be eligible for a return, items must be:
Unworn, unused, and unwashed.
In their original condition, with all original tags and labels attached.
Returned in their original packaging, where applicable.
Accompanied by proof of purchase or your order details.
Items that do not meet these conditions may not be eligible for a return, except where applicable consumer protection laws require otherwise.
2. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund request has been approved.
If approved, your refund will be processed using the original payment method, where possible. The time required for the refund to appear in your account may vary depending on your payment provider.
Original shipping charges are generally non-refundable unless the return is due to an error on our part, a damaged or defective item, or applicable law requires otherwise.
3. Exchanges
If you wish to exchange an item for a different size, color, or available style, please contact our customer support team within 7 days of receiving your order.
All exchanges are subject to product availability and the eligibility requirements stated in this policy. If the requested item is unavailable, we will discuss the available alternatives with you.
4. Non-Returnable Items
For hygiene and product-condition reasons, certain items may not be eligible for return, including:
Items that have been worn, washed, or damaged after delivery.
Items without their original tags or labels, where these are required for a return.
Items returned outside the eligible return period.
This section does not limit any rights you may have under applicable consumer protection laws. Damaged, defective, or incorrectly supplied items will be handled in accordance with the relevant provisions of this policy and applicable law.
5. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible through our Contact Page, providing your order number and clear photographs of the issue.
After reviewing your request, we will work with you to arrange an appropriate solution, which may include a replacement, exchange, or refund, depending on the circumstances and product availability.
Where the issue is caused by an error on our part, we will provide reasonable instructions for returning the item and advise you about any applicable return-shipping costs.
6. Return Shipping
Unless the return is due to a damaged or defective item, an incorrect item, or an error on our part, customers are responsible for the return-shipping costs.
We recommend using a trackable shipping service, as Apricot Lane cannot guarantee receipt of items returned without tracking.
Please contact our customer support team before sending any item back to ensure that you receive the correct return instructions.
7. Refund and Exchange Processing Time
Approved refunds and exchanges will generally be processed within 7 business days after we receive and inspect the returned item.
Please note that additional time may be required for your bank, card issuer, or payment provider to complete the refund transaction.
8. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible. Cancellation requests can only be accommodated if the order has not already been processed for dispatch.
If your order has already been dispatched, you may need to follow the return procedure outlined in this policy.
9. Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team.
Website: https://apricotlane.lk/
Please use our website’s Contact Page to submit your inquiry. Include your order number and relevant details so that we can assist you efficiently.
At Apricot Lane, we value your trust and are committed to making your shopping experience as smooth and enjoyable as possible.
Note: This policy may be updated from time to time. The latest version published on our website will apply, subject to any rights provided by applicable consumer protection laws.