Privacy Policy & Exchange Policy 

Last Updated: October 11, 2026

1. Privacy Policy

Welcome to Apricot Lane. We value your privacy and are committed to protecting your personal information when you visit our website, browse our collections, or make a purchase.

Information We Collect

We may collect the following types of information:

• Personal Information: Your name, email address, phone number, billing and shipping address, and other information you provide when placing an order or contacting us.

• Order Information: Details about your purchases, selected products, payment status, and delivery preferences.

• Non-Personal Information: Browser type, device information, IP address, website usage data, and cookie-related information.

How We Use Your Information

Apricot Lane may use your information to:

• Process and deliver your orders.

• Confirm purchases and provide order updates.

• Respond to customer inquiries and provide customer support.

• Improve our website, shopping experience, and services.

• Send promotional offers and marketing communications where permitted and, where required, with your consent.

• Prevent fraudulent transactions and comply with applicable legal obligations.

Sharing of Information

We do not sell your personal information to third parties. However, we may share relevant information with trusted service providers, including payment processors, courier and delivery partners, website service providers, and other parties necessary to fulfil your orders or operate our business.

We may also disclose information when required by applicable laws or lawful requests from relevant authorities.

Cookies and Website Usage

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage, and support marketing activities.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.

Data Security

We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

Your Privacy Rights

Subject to applicable laws, you may request access to, correction of, or deletion of your personal information. You may also opt out of promotional communications at any time.

To make a privacy-related request, please contact us using the contact details provided on our website.

Third-Party Websites

Our website may contain links to third-party websites or services. Apricot Lane is not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, or applicable legal requirements. Any updates will be published on this page with a revised “Last Updated” date.

2. Terms & Conditions for Exchanges

At Apricot Lane, we want you to be satisfied with your purchase. Please read the following exchange conditions carefully before requesting an exchange.

Exchange Eligibility

• Exchange requests must be initiated within 7 days of receiving your order.

• Items must be returned in their original, unworn, unused, and unwashed condition.

• Items must be returned with their original tags, labels, packaging, and any accompanying accessories, where applicable.

• Items showing signs of wear, damage caused after delivery, washing, alterations, or misuse may not qualify for an exchange.

• Exchanges are subject to stock availability.

Exchange Process

1. Contact Apricot Lane through our official customer support channels to notify us of your exchange request.

2. Follow the return instructions provided by our team and courier the item to the return address specified by us or on the applicable waybill.

3. Once we receive and inspect the returned item, we will confirm whether it meets our exchange conditions.

4. If approved, we will arrange to dispatch the replacement item, subject to availability. We aim to dispatch approved exchanges by the next business day where operationally possible.

Please contact us before sending an item if you are unsure about the exchange procedure.

Courier Charges and Exchange Fee

• Customers are responsible for the courier charges associated with returning an item for an exchange, unless the exchange is required because of an error attributable to Apricot Lane or applicable law requires otherwise.

• A Rs. 100 exchange processing fee may apply to eligible exchanges. Any applicable fee will be communicated before the exchange is processed.

• If an incorrect, defective, or damaged item is delivered, please contact us promptly so that we can assess the issue and arrange an appropriate resolution.

Important Notes

• Exchanges are subject to the availability of the requested size, colour, or replacement product.

• If the requested replacement is unavailable, our customer support team will contact you to discuss the available options.

• Customers should retain their courier receipt or tracking details until the exchange is completed.

• These exchange terms do not limit any rights you may have under applicable consumer protection laws.

Contact Us

If you have any questions regarding our Privacy Policy or Exchange Policy, please contact Apricot Lane through the contact details listed on our official website:

Website: https://apricotlane.lk/

Email: Please use the official customer support email address published on our website.

Thank you for shopping with Apricot Lane. We appreciate your trust and support.